At Plant Promotion Store, we combine our passion for plants with exceptional customer service. Our shipping and returns policies are designed to ensure your botanical treasures arrive healthy and thrive in your care.

Shipping Information

Order Processing

We carefully prepare each order with green-thumbed attention:

  • Processing Time: 1-2 business days
  • Shipping Regions: Worldwide (excluding some Asian and remote areas)

Shipping Options

Standard Shipping ($12.95)
– Carrier: DHL or FedEx
– Delivery Time: 10-15 business days after shipping

Free Shipping (Orders over $50)
– Carrier: EMS
– Delivery Time: 15-25 business days after shipping

Our Return Promise

We nurture our plants with care and extend the same thoughtful attention to our return policy. If your azaleas, Japanese maples, or other botanical treasures don’t meet your expectations, we’re here to help your garden thrive.

Return & Exchange Basics

  • Return Period: 15 days from delivery date
  • Eligibility: Plants must be in original container with all protective materials
  • Non-Returnable Items:
    • Fragrant plants with opened protective packaging
    • Houseplants showing disease or pest infestation
    • Custom orders of boxwoods or eucalyptus trees
    • Any planted or repotted specimens

Step-by-Step Return Process

  1. Initiate Your Return: Email our gardening support team at [email protected] within 15 days using our return request template below
  2. Packaging: Repackage the plant in its original container with all protective materials. Include the packing slip with your return number
  3. Shipping: Send to our nursery at:
    5024 Despard Street, TABERNACLE, US 08088
    Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.
  4. Inspection: Our plant specialists will inspect returned items within 3 business days
  5. Resolution: You’ll receive email notification of your refund or exchange approval

Exchange Process

For exchanges (subject to availability):

  • Follow the standard return process above
  • Specify your desired replacement plant in your return request
  • We’ll ship your new plant once the return is received
  • Price differences will be refunded or charged accordingly

Refund Information

Refund Timeline: Processed within 5 business days after approval

Refund Methods:
– Credit cards: 3-10 business days to appear on your statement
– PayPal: Typically appears within 24 hours

Note: Original shipping costs are non-refundable except in cases of our error.

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Plant Promotion Store Team,

I would like to request a return/exchange for my recent order (#[Order Number]). Below are the details:

  • Plant Name(s): [List plants returning]
  • Reason for Return: [Please describe]
  • Preferred Resolution: [Refund/Exchange – if exchange, specify desired plant]
  • Photos Attached: [Yes/No]

Please advise on next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

Need Help?

Our gardening consultants are happy to help your return process bloom smoothly. Contact us at [email protected] or write to our nursery address above.

Last updated: [Insert Date]