At Plant Promotion Store, we nurture our plants with care and extend the same thoughtful attention to our return policy. If your azaleas, Japanese maples, or other botanical treasures don’t meet your expectations, we’re here to help your garden thrive.

Our Return Promise

We accept returns and exchanges within 15 days of delivery. Your satisfaction grows our business, and we want every plant to flourish in its new home.

Special Considerations for Live Plants

Due to the delicate nature of our living products, please inspect your plants immediately upon arrival. Photographic documentation of any issues will help us process your claim efficiently.

Non-Returnable Items

To protect our inventory’s health, we cannot accept returns on:

  • Fragrant plants that have been opened from their protective packaging
  • Houseplants showing signs of disease or pest infestation
  • Custom orders of boxwoods or eucalyptus trees
  • Any plant that has been planted or removed from its original container

Return Process

  1. Initiate Your Return: Email our gardening support team at [email protected] within 15 days of delivery using our return request template below.
  2. Packaging Instructions: Repackage the plant in its original container with all protective materials. Include the packing slip with your return number.
  3. Shipping: Send to our nursery at:
    5024 Despard Street, TABERNACLE, US 08088
    Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.
  4. Inspection: Our plant specialists will inspect the returned items within 3 business days of receipt.
  5. Resolution: You’ll receive email notification of your refund or exchange approval.

Exchange Process

For exchanges (subject to availability):

  1. Follow the standard return process above
  2. Specify your desired replacement plant in your return request
  3. We’ll ship your new plant once the return is received
  4. Price differences will be refunded or charged accordingly

Refund Timeline & Methods

Once approved, refunds are processed within 5 business days through your original payment method:

  • Credit card refunds: 3-10 business days to appear on your statement
  • PayPal refunds: Typically appear within 24 hours

Note: Shipping costs are non-refundable except in cases of our error.

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Plant Promotion Store Team,

I would like to request a return/exchange for my recent order (#[Order Number]). Below are the details:

  • Plant Name(s): [List plants returning]
  • Reason for Return: [Please describe]
  • Preferred Resolution: [Refund/Exchange – if exchange, specify desired plant]
  • Photos Attached: [Yes/No]

Please advise on next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

Questions?

Our gardening consultants are happy to help your return process bloom smoothly. Contact us at [email protected] or write to our nursery address above.

Last updated: [Insert Date]